We feel confident that you'll love your FeshionnIOBI.com purchase, but if you have concerns about your merchandise, you may send it back to us in new condition within 14 days of the original shipping date and we'll be happy to arrange an exchange, store credit, or a refund. All you need to do is E-mail customer service (Contactus@feshionniobi.com) with the order number, your full name, and reason for return and we will send you return instructions. Refunds will be issued within 7-10 business days upon receipt of the returned merchandise. Please allow an additional 2-5 business days for your bank to release the returned funds and for refunded moneys to reflect in your account. We will not issue refunds on shipping fees.
Return shipping process and cost is of the responsibility of the customer. You may return the item(s) through the carrier of your choice, however, we strongly recommend issuing a tracking number to ensure proper delivery by that carrier. We cannot be liable for return packages lost in transit without tracking information and verification of delivery by the carrier.
Please read through our policies regarding returns:
What you cannot return
Unfortunately, we are unable to accept certain items for return.
Items which have been damaged or modified
Items that are obviously used
Jewelry items returned after 14 days may not be accepted for return.
Items altered in color or appearance due to chemicals (e.g. swimming pool, detergent, household cleaners, fragrance, etc.) or other environmental situations beyond our control.
- Incomplete sets (e.g. one earring, or partial pieces that were purchased as a set of multiple items)
We are NOT liable for replacing lost items. If a jewelry piece is not securing properly, please DO NOT wear the item and notify us of the issue immediately upon receipt of the item.
What you can return
You have 14 days from the original shipping date to make a return or exchange.
We accept returns on items in new and unused condition with the original packaging, materials, and gift box.
Upon receipt of a returned item, our jewelers inspect the product’s condition for quality control.
After the product’s original condition has been verified, we will issue a refund, store credit or perform an exchange. Most refunds are processed within 7-10 business days of receipt.
Please note that although FeshionnIOBI.com will refund your purchase cost, we will not be able to assist you in covering the associated return shipping costs. Return shipping shall be paid for by the customer.
We must receive your returned item(s) within 21 days of the original shipping date. If we receive your item after 21 days of the original shipping date, we may refuse the return and ship it back to you. Return shipping fees may apply.
Questions? Email us at firstname.lastname@example.org