International Orders Outside the United States:
Thank you for your interest in our company. Our company is based in the US. All charges shown during checkout and on your order confirmation are in US Dollars, as shown by USD next to the amount. For payment purposes, your credit card company will bill you in the currency of the country in which the bill is to be paid. Exchange rates may change daily. Please check the exchange rate between the US and the country in which your bill is to be paid prior to completing your purchase. You may also contact us prior to completing your purchase at contactus@feshionniobi and request an estimate.
Some credit card companies charge fees for international transactions. We do not receive funds from these charges and cannot be liable for these charges. Any questions or disputes regarding international transaction fees must be directed to the customer's credit card company by the customer.
International shipping is free for purchases above $99. Purchased under $99 will be charged a shipping fee in US Dollars as seen at checkout prior to completing the purchase.
We will ship your item via United States Postal Service. Feshionn IOBI will not be liable for lost or damaged packages once the package leaves possession of the US Postal Service. We cannot communicate with overseas mail carriers. In the event that you have a question or problem with your package once it is in your country, you must communicate directly with your country's postal service.
It is estimated that international orders will arrive within 10-25 days of shipment date. Depending on your location (e.g. Australia, New Zealand, island countries, remote areas) and if your package is selected for customs inspection at your country's borders, it may take longer to arrive. Because these factors are outside of our control, we do not offer an guaranteed delivery date for our international shipments.
Internationally shipped items will be carefully inspected by company management after packaged by one of our Order Fulfillment Specialists to ensure quality. Feshionn IOBI will not be liable for lost packages or items damaged in transit. Returns can be made by the customer within 14 days of receipt of the item in new condition, however, customer assumes cost of shipping the item back to us, regardless of reason for return. International shipping charges will not be refunded. Please review return policy for additional information on how to return items.
International Customs Fees and Credit Card Fees
- Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order.
- These fees are NOT included in your shipping charges.
- We are not able to mark orders as "gifts".
- We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.
- Some credit card companies charge fees for international transactions. We do not receive funds from these charges. Any disputes for international transaction fees must handled by the customer and his/her credit card company.
All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. We are not responsible for these charges in any way, nor do we receive any of this money. The funds go exclusively to your own government. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.