Contacting Us

 

At Feshionn IOBI, we strive to provide excellent customer service. Questions? Feedback? Concerns regarding your order?  The fastest way to reach us is by email, contactus@feshionniobi.com  If you have a question or concern regarding your order, please include your order number in your email.  You can expect a prompt response within 1-2 business days or sooner.
Telephone support must be scheduled in advance with one of our Customer Service Specialists.  To schedule a telephone support session, please email us at contactus@feshionniobi.com  with details regarding your concern.
Problems with your order

In the rare event that your order is incorrect, an item is missing, or product is defective, customer must notify us immediately upon receipt of the item, within 3 business days.  Please submit a photo of what you received to contactus@feshionniobi.com

We are NOT liable for replacing lost items.  If a jewelry piece is not securing properly, please DO NOT wear the item and notify us of the issue immediately upon receipt of the item.

Ring Sizing Chart
Ring sizes listed are in US sizing standards. If you do not know your ring size we suggest the following: 1 - Get a non-stretchy string or paper about 6" long and 1/4" wide. 2 - Wrap around the base of your finger. It has to fit snug, but not too tight, it needs to be comfortable to wear. 3 - Mark the point on the string/paper where it overlaps forming a circle. 4 - Lay the paper/string out on a ruler to determine the measurement. Ring finger measuring tips: Make sure your finger is at a normal body temperature as fingers can shrink or expand when cold or hot. If your knuckle is much larger than your finger’s base, take two separate measurements and choose a size in between. You want a ring to fit over your knuckle, but not be too loose or it will shift around. If you know your ring size in international standards we can convert to US standard using the conversion chart found here We can compare your measurements to the actual ring to ensure fit.