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Contacting Us


At Feshionn IOBI, we strive to provide excellent customer service. Questions? Feedback? Concerns regarding your order?  The fastest way to reach us is by email,  If you have a question or concern regarding your order, please include your order number in your email.  You can expect a prompt response within 1-2 business days or sooner.
Telephone support must be scheduled in advance with one of our Customer Service Specialists.  To schedule a telephone support session, please email us at  with details regarding your concern.
We can also be contact via Contact Us Form Here.
Problems with your order

In the rare event that your order is incorrect, an item is missing, or product is defective, customer must notify us immediately upon receipt of the item, within 3 business days.  Please submit a photo of what you received to

We are NOT liable for replacing lost items.  If a jewelry piece is not securing properly, please DO NOT wear the item and notify us of the issue immediately upon receipt of the item.

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